Cancellation & refund policy

Last updated: November 2026

Cancelling an order

You can cancel your order before it is dispatched by messaging us on WhatsApp or by email. We refund the full amount to your original payment method within 5–7 working days.

Orders cannot be cancelled once they have been dispatched.

Damaged or wrong items

If your planner arrives damaged, or you receive the wrong cover, contact us within 48 hours of delivery with photos of the product and the package. We will send a replacement or give you a full refund.

Returns

As planners are personal stationery, we do not accept returns for change of mind.

Refund timeline

Approved refunds are processed within 5–7 working days to the original payment method. Your bank may take a few more days to show it.

Contact

WhatsApp +91 00000 00000 · Email hello@theplanophile.in